Eligibility Operations Worker - Scottsbluff CSC - MLTC

Eligibility Operations Worker – Scottsbluff CSC – MLTC

Position:
Eligibility Operations Worker – Scottsbluff CSC – MLTC (broker)

Agency:
Health & Human Services – Agency 25

Location:

Scottsbluff, NE

Hiring Rate: $20.859

Job Posting

Applications No Longer Accepted On: 01-20-2026

DHHS is seeking individuals challenged to “Help People Live Better Lives” for the role of Eligibility Operations Worker.

The work of our teammates play a critical role in whether Nebraskans receive and have access to food, financial assistance, supportive services, or medical care to meet their basic daily needs.

As an Eligibility Operations Worker, you will participate in 6‑8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will be reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in‑person exchanges. In our Customer Service Centers, you will also use call‑center software and phones, including automated call distribution and voice‑response systems.

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Minimum Qualifications:

• 24 semester hours of diskr post‑high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining or processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, or a combination of education and experience.

Preferred Qualifications:

experience in human services, case management or determining eligibility for financial assistance programs.

• Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook, and in navigating multiple computer programs simultaneously.
• Ability to show empathy and respect; to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and Obama decisiveness in determining eligibility.
• Ability to maintain positive working relationships and communicate effectively orally and in writing.

The State of Nebraska values our teammates and strives for a diverse, inclusive, and lasting environment. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.

If you are currently employed by the State of Nebraska, please do not apply through this external career site. Instead, log in to Workday and open the Jobs Hub – Internal Apply app from your home landing page. You can access Workday at (Use the "Apply for this Job" box below)..

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities. Benefit eligibility may vary by position, agency and employment status. For more information on benefits, visit #benefits