Office Specialist

Job Posting

JR Office Specialist (Open)

Health & Human Services - Agency 25

Scottsbluff, NE

$17.254

03-09-2026

As an Office Specialist, you’ll play a vital role in ensuring that applications are reviewed and processed accurately, resulting in timely payments or appropriate denials. This detail‑oriented role involves analyzing claims for payment accuracy, resolving documentation issues, and ensuring compliance with DHHS policies and procedures. You’ll also communicate with providers to address claim inquiries and support both internal teams and external partners.

• State-matched retirement contribution of 156%!
• 13 paid holidays
• Generous leave accruals that begin immediately
• Tuition reimbursement program
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Career advancement opportunities as the largest and most diverse employer in the state
• Training and development based on your career goals
• Employee Assistance Program

• Review documents required for claims processing, payments, or denials.
• Answer questions and resolve problems involving non‑routine handling of forms and documents submitted for updating claims.
• Respond to telephone and written inquiries from clients regarding the status of client accounts.
• Perform related work as assigned.
• Ensure compliance with department policies, procedures, and guidelines, as well as state and federal regulations.
• Provide excellent customer service and consistently demonstrate DHHS values and core competencies.

We’re Seeking Candidates Who Bring a Strong Attention To Detail And a Commitment To Accuracy, Along With The Ability To Work Effectively In a Structured, Fast‑paced Environment. The Ideal Candidate Will Have

• Experience the practices, procedures and equipment used in secretarial/clerical support operations and customer service.
• Strong analytical and problem‑solving skills, including the ability to interpret and apply regulations, identify discrepancies, and recommend appropriate actions.
• Comfort using multiple computer systems and databases to research, update, and manage claim‑related information efficiently.
• A professional, customer‑focused approach when communicating with clients, and internal team members.
• The ability to learn and adapt to new tasks.

Minimum Qualifications:

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

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We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: #benefits

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.