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Front Desk Agent
Job in
Scott, Lafayette Parish, Louisiana, 70583, USA
Listed on 2026-03-11
Listing for:
@ Home2 Suites by Hilton Lafayette I-10
Full Time
position Listed on 2026-03-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
The Front Desk Agent is responsible for providing exceptional customer service to guests by handling check-ins and check-outs, answering questions, and assisting with guest needs during their stay. This position manages reservations, processes payments, responds to phone calls, and helps resolve any guest concerns in a professional and friendly manner. The Front Desk Agent also works closely with housekeeping and maintenance to ensure rooms are ready and guests have a comfortable experience.
Maintaining a clean and organized front desk area while representing the hotel in a positive and welcoming way is an important part of this role.
- Previous customer service or hotel front desk experience is a plus
- Strong communication and interpersonal skills
- Ability to provide friendly and professional guest service
- Basic computer skills and ability to learn hotel reservation systems
- Ability to multitask and stay organized in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work flexible hours, including nights, weekends, and holidays
- Professional appearance and positive attitude
- Reliable transportation
- Ability to stand for extended periods and perform light office tasks
Location: 2131 W. Willow St. Scott La 70583
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