Practice Manager, Primary Care

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Brigham and Women's Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine.

The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
We are seeking a full-time Practice Manager to oversee daily operations of our primary care practice located at 56 New Driftway (Suite 101) in Scituate, MA! As an Internal Medicine office, we offer a full range of primary care services for adult patients – from routine check-ups and health screenings to complex diagnostic evaluation and treatment. As a practice with 6 providers and 14 staff members (both clinical and non-clinical roles), our small yet mighty team operates in a close-knit, supportive, and collaborative practice environment.
Our practice is open Monday-Friday from 8am-5pm, and the Practice Manager is expected to have onsite presence a majority of the operating hours. Success in this role calls for a leader who communicates directly and efficiently, embraces process change and optimizing workflows, sets clear goals, and uses logical, data‑driven metrics to inform decisions and continuously improve access, quality, and patient experience.

** Job Summary
** Summary    Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.
Essential Functions  
-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
-Evaluates daily staffing needs and coordinates replacement of staff.
-Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
-Assists in the career development of practice employees through ongoing coaching, counseling, and training.
-Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.  
-Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.  
-Collaborates with practice leaders on the preparation of the practice's annual budgets.  
-Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.
** Qualifications
* *** Education
* ** Bachelor's Degree Related Field of Study required Yes
** Experience
* ** Supervisory experience 5-7 years required
* Experience working in a healthcare environment 5-7…