Assistant Boutique Manager, Oakbrook Chicago * STORE

The Boutique Manager is the leader of the business. Ensuring sales goals are met and other KPIs are achieved. Responsible for ensuring the culture and camaraderie is captured. Represents a part of a larger luxury market and is responsible for ensuring the highest quality standards, hiring the best team, to ensuring the best visuals, understanding the product and the client. This position must also understand the importance of relationship building within their local community for the benefit of events and relationships with competing to understand the climate.

Responsible for upwards communication.

• Achieves sales budget & revisions, by motivating the team to achieve sales targets, and promoting the boutique’s monthly goal
• Develops and implements strategic sales plans to achieve the boutique’s sales targets, in alignment with broader company objectives
• Monitors monthly sales targets and KPIs, and strategizes plan for achieving monthly and yearly KPI’s
• Listens to sales team to liaise feedback to Directors
• Collaborates with Buying and Planning and Inventory Control to discuss appropriate stock levels to achieve targets
• Stays abreast of and keeps the team up-to-date on all Product Knowledge trainings
• Sets example for exceptional customer service, ensuring Client Advisors exude the CL spirit and ability to conduct our selling ceremony with every single customer in every encounter

• Represents the brand as a CL ambassador by promoting the brand culture and core values.
• Facilitates outreach through networking and engagement with key groups in market to build relationships
• Develops, plans, and executes events throughout the year to promote new collections and product launches
• Promotes CL to build a better position and brings awareness in the market
• Exudes consistent passion for CL that is shared and communicated with clients and team

• Leads and inspires a team to deliver exceptional customer service while instilling the Company values
• Sets clear expectations, provides guidance, and fosters a fun, positive and collaborative environment
• Organizes and oversees onboarding and trainings with new team members to ensure they are well-versed and confident when educating guests about our products, our approach to customer service, and the overall brand ethos
• Ensures that new hires are clear on their role and responsibility to acclimate them well to the team, process, and procedures of Louboutin
• Ensures team members have comprehensive knowledge of luxury standards, products, materials, and craftsmanship enabling them to provide expert advice
• Establishes and communicates clear performance goals and KPIs for the team, regularly reviewing individual and collective performance
• Provides constructive feedback, motivational strategies, and coaching to enhance team members’ sales techniques, operational processes, and customer interactions
• Recognizes and celebrates outstanding performance, fostering a culture of achievement and excellence
• Addresses any interpersonal conflicts or issues within the team promptly and professionally, seeking resolutions that maintain team cohesion and togetherness
• Actively identifies skill gaps or areas of opportunity within the team and collaborates with the head office to facilitate relevant actions and skill development training. Coaching on the spot is encouraged
• Maintains composure under pressure and guides the team through challenging, high-stress situations, ensuring a seamless customer experience

• Supervises incoming and outgoing shipments of inter-boutique transfers, customer orders, corporate rebalances and new product deliveries.
• Trains and leads the team to ensure proper inventory handling, adherence to procedures, and precise recordkeeping
• Collaborates with the corporate inventory control team to conduct monthly cycle counts and annual inventory, ensuring accurate inventory reconciliation.
• Adheres to audit protocols to effectively reduce shrinkage and maintain inventory accuracy.
• Coordinates closely with cross-functional teams, including warehouse, Logistics, and Finance, to optimize inventory processes and address challenges
• Manages and supports…