ITAD Project Operations Associate

Job# 3023558

12 month W2 contract

Remote in the US

Pay Rate: $18-$22 an hour

Supports CDW’s ITAD (IT Asset Disposition) / e‑recycling program.

Works closely with manager who runs the program day to day and reports up.

Primarily an administrative/operations role, not technical and not customer-facing.

• SOW (Statement of Work) Handling
  • Receive partner SOWs from manager and/or third‑party ITAD partners.
  • Convert partner SOWs into customer‑facing SOWs: clean up formatting, run through internal systems, and “make it pretty” and presentable.
  • Return finalized SOWs to manager to present to the seller and customer.
• Systems & Tools
  • Work within Salesforce (core system used).
  • Use Agiloft for workflow/contracts.
  • Possible but not guaranteed use of Vision (may be phased out).
• Collaboration & Stakeholders
  • Day‑to‑day: work hand in hand with manager.
  • Limited but possible interaction with third‑party ITAD partners (to understand process, contacts, and escalation paths).
  • Minimal to no direct customer interaction; largely internal and process‑driven.
• Work style
  • Handle a high volume of requests: currently ~11–15 ITAD requests per day starting the process, converting to SOWs as they progress.
  • If volume grows there is openness to adding another resource.

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