Lead ServiceNow ITAM & ITOM Developer

Our client, an expert insurance company, is hiring a Lead Service Now ITAM & ITOM Developer to join their team in Illinois on a contract basis. The successful candidate will drive technical discussions, oversee complex implementations and serve as a subject matter expert in ITOM and ITAM.

• Head the implementation and optimization of Service Now ITOM, including Discovery and Event Management.
• Lead ITAM initiatives with a focus on SAM Pro, software compliance, license optimization and governance.
• Design and develop integrations across enterprise platforms such as Jira, Azure Dev Ops, Workday and Dynatrace.
• Act as a senior escalation point for technical challenges and platform troubleshooting.
• Provide technical leadership, guidance and mentorship to junior team members.
• Ensure scalable, maintainable solution designs, enforce platform governance and uphold Service Now best practices.

• Practical, hands-on experience with ITOM, including Discovery and Event Management.
• Extensive knowledge of ITAM, with expertise in Software Asset Management (SAM Pro).
• Demonstrated experience building integrations using REST and SOAP APIs.
• Experience working with AI-driven Identity Security and Access Management platforms is a plus.
• Ability to confidently lead technical discussions and operate as a senior-level consultant.
• Strong communication skills with proven stakeholder engagement experience.