ADH- Customer Care Associate II

Position Title: Customer Care Associate II (Bilingual – English/Spanish)
Location: 6511 Tri-County Parkway Schertz, TX 78154
Clearance Requirements: Standard pre-employment screening
Position Status: Contract to Hire
Pay Rate: $18/hr

We are seeking a detail‑oriented and customer‑focused Customer Care Associate II to support regional and national chain accounts in a fast‑paced call center environment. This role is ideal for professionals with experience in customer service, account support, CRM systems, and call center operations who thrive in collaborative, team‑driven settings. This position is onsite in Schertz, TX (Monday–Friday, 8:00 AM – 5:00 PM) with hybrid flexibility available after training.

The Customer Care Associate II will manage inbound calls, emails, and web inquiries while supporting key chain accounts. You will utilize CRM platforms (Salesforce), order processing systems, and Microsoft Office tools to resolve operational inquiries, support sales initiatives, and ensure exceptional account management.

• Manage inbound and outbound customer communications (calls, email, web inquiries) in a high‑volume call center environment
• Support regional and national chain accounts with operational inquiries and account updates
• Utilize Salesforce and internal systems to document customer interactions and resolve issues
• Partner with Sales, Operations, and Enterprise Business Services to resolve account‑related matters
• Prepare account reporting, track trends, and assist with sales presentations and documentation
• Identify and escalate issues while coordinating timely resolution
• Triage non‑chain inquiries to appropriate internal departments (AP, AR, Sales, etc.)
• Maintain strong working knowledge of reporting tools and order processing systems
• Participate in customer meetings and contribute to revenue growth initiatives

• 1–3 years of experience in a call center, customer care, or account support role
• Bilingual (English/Spanish) – written and verbal communication preferred
• Experience with Salesforce, CRM systems, internet‑based phone systems, and Microsoft Office Suite
• Strong written and verbal communication skills
• Ability to multitask and manage simultaneous calls, emails, and web inquiries
• Detail‑oriented with strong organizational and problem‑solving abilities
• High school diploma required;
  Associate degree preferred
• Proficiency in basic math, reporting, and data interpretation

• Contract‑to‑hire pathway with long‑term career growth potential
• Hybrid flexibility after training
• Exposure to national accounts and cross‑functional business operations
• Collaborative team environment with advancement opportunities

We welcome candidates from diverse backgrounds and experiences who are passionate about customer service, operational excellence, and professional growth.

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide.

We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.