Technical Troubleshooting Specialist

** Think the best job opportunities are far away?
** Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Remote Operations Center - Technical Troubleshooting Specialist to work at a leading organization in Schenectady, NY. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

** Salary/Pay Rate/Compensation: $30-$33/hr*
* ** Shift: This is an overnight position:
Sunday-Thursday, 8 pm - 5 am*
* ** Why you should apply to be Remote Operations Center - Technical Troubleshooting Specialist:*
* + Competitive pay rate of $30-$33/hr

+ Opportunity to work with a leading organization in the renewable energy sector

+ Gain valuable experience in a technical troubleshooting and customer-facing environment

+ Work in a highly collaborative and diverse team setting

+ Professional growth through hands-on training and participation in organizational initiatives

** What's a typical day as Remote Operations Center - Technical Troubleshooting Specialist? You'll be:*
* + Performing remote troubleshooting of power assets escalated from Fleet Support Operators using advanced digital tools

+ Reading, executing, and updating fault handling procedures to ensure operational excellence

+ Documenting and communicating technical data in adherence to engineering policies and procedures

+ Monitoring and supporting software and parameter updates as needed

+ Providing timely communication and escalation to stakeholders regarding significant developments

+ Participating in teams to address organizational initiatives and generic issues

+ Resolving Service Now support cases and assisting with training new employees

+ Maintaining accurate documentation of work performed via approved guidelines and digital tools

+ Supporting Balance of Plant and Fleet Support Operator responsibilities as required

+ Managing customer phone support requests to ensure high satisfaction

** This job might be an outstanding fit if you:*
* + Have a Bachelor's degree in engineering, Information Technology, Energy Technologies, Operations, or Computer Science from an accredited college or university OR an Associate's degree with at least 3 years of technical experience OR a High School Diploma/GED with 4 years of technical experience

+ Are willing to travel up to 10% as needed

+ Are able and willing to work on-site in Schenectady, NY, on a 24/7 rotating shift structure including potential on-call support

+ Possess strong oral and written communication skills

+ Demonstrate ability to learn new technologies and analyze technical processes

+ Are self-driven, decisive, and responsible

+ Thrive in multicultural team environments and are a strong team player

+ Are flexible, motivated, and able to sit or stand for extended periods

** What happens next*
* Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Remote Operations Center - Technical Troubleshooting Specialist today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

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