Office Assistant ; Customer Service), Schenectady; NY HELPS

Position: Office Assistant 2 (Customer Service), Schenectady (NY HELPS)
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Review Vacancy

Date Posted 03/02/26

Applications Due
03/16/26

Vacancy ID210575

* Basics

* Schedule

* Location

* Job Specifics

* How to Apply

NY HELPYes

Agency Labor, Department of

Title Office Assistant 2 (Customer Service), Schenectady (NY HELPS)

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade
09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary Range From $42641 to $52413 Annually

Employment Type

Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Schenectady

Street Address 797 Broadway

City Schenectady

StateNY

Zip Code
12305

Duties Description As an Office Assistant 2 (Customer Service), you will perform more complex clerical and office support activities that require substantive knowledge of the program and/or of the programs governing laws, rules, and regulations. You will process sensitive applications, requests, or inquiries in which management or executive staff may be contacted. You will perform activities that may require coordination with internal or external parties.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.

NY HELPS Non-Competitive

Minimum Qualifications:

One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public.

OR

New York State Department of Labor Employee with one year of permanent competitive or 55b/c service in an Office Assistant 1 (Grade
6); or Office Assistant 1 (Spanish Language) (Grade
6).

It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at https://(Use the "Apply for this Job" box below). (copy and paste in browser) to register today, in three easy steps.

Note:

It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor. Additionally, in accordance with Civil Service Law, provisional service immediately prior to a permanent appointment to this title is now credited towards the completion of probation upon permanent appointment.

Competitive

Minimum Qualifications:

Subsequent 55 B/C

Qualifications:

A subsequent 55b/c appointment may be considered if you have one year of permanent or contingent-permanent service in a Grade 7 or higher determined to be similar by Civil Service and have a current Civil Service 55b/c approval letter.

Reassignment

Qualifications:

Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in an Office…