Part Time Floor Leader - Woodfield

Overview

Position: Part Time Floor Leader

Weekly: 20-29 hours

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You and fellow leaders work to ensure every aspect of the store operates effectively, delivering an exceptional customer experience, maintaining a motivated staff, and achieving operational excellence.

Your day-to-day will be on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a productive and enjoyable work environment, resulting in happy customers and employees. The Floor Leader role focuses on making the world a better place one soap at a time!

• Sales & Customer
  
  Experience:
  
  
  • Driving Sales: Utilize the Store Force dashboard results to provide coaching and feedback to the sales team, and adjust the shop floor structure to meet and exceed sales goals. Take ownership for your results and grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
  • Customer
    
    Experience:
    
    Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster a culture of excellence in customer service to drive sales, build loyalty, and enhance the store’s reputation.
  • Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store events, and other traffic-driving initiatives.
  • Product Passion: Increase depth of product knowledge through continuous learning and consistently make informed product recommendations for customer needs.

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's contributions.

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing registers, reconciling cash drawers, preparing nightly deposits, and securing the store. As required at your location, take deposits to the bank.
• Time and Attendance: Lead by example in attendance and punctuality, and encourage the same from all employees. Monitor breaks and maintain scheduled breaks to promote wellbeing. Review daily communications to ensure team members are informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Use Visual Merchandising guidelines to adjust displays based on sales and improve the customer experience.
• Policies and Procedures: Support the management team to keep the store compliant and ensure staff follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in:
  • Customer service and sales
  • Cash handling and opening/closing procedures
  • Supervisory experience involving coaching, feedback, and training
  • Problem-solving in day-to-day customer service operations
  • A fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to…