Senior Quality Manager

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk‑taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

As the Senior Quality Manager, you provide the leadership that ensures your facility consistently delivers products at the highest quality standards. You take ownership of sanitation, ingredients, packaging, and quality systems management, acting as both guardian of compliance and challenger who pushes every function in the value chain toward continuous improvement. You partner closely with Operations, Supply Chain, and Consumer Services while cultivating a cross‑functional culture centered on quality, compliance, and performance.

In this role, you lead the development, implementation, and ongoing management of all Quality Assurance programs and activities, ensuring full compliance with QMS / FSSC 22000 standards, regulatory requirements, product quality expectations, and food safety protocols. You use tools such as auditing, process evaluation, and trend analysis to drive continuous improvement and help the business achieve its objectives.

• Contribute to maintaining, promoting, and developing high health and safety standards.
• Lead by example to carry out all duties and specific responsibilities in compliance with Quality and Food Safety Policies and Procedures.
• Promote a culture change toward behavioral safety improvements and support SHE compliance in all Operation Quality activities.

• Direct and supervise the development, implementation and administration of QA activities in all phases of production at factory level (Nestlé Quality Systems).
• Drive improvements and monitor Quality Metrics/KPI’s at the facility.
• Promote quality awareness and ownership across the value chain.
• Monitor and assess performance of the quality systems, report its effectiveness to management and implement actions for improvement.
• Ensure compliance of the audit programs for internal and external audits (FSSC 22000, NQMS, NGA/Market audits).
• Ensure the effective operation of HACCP and Food Safety Teams.
• Drive Hygiene and NGMP programs across the whole factory and external warehouse.
• Identify and apply “Standard Practices” within the facility or from the broader network.
• Be the factory Quality Pillar and champion NCE quality related activities.
• Manage QA related projects from inception to final reports and implementation that are based inside and outside the resources of the Dept on a factory‑wide basis.
• Provide technical support/resources for Co‑manufacturers and Affiliates, including ensuring continued compliance to formal release requirements of associated products.
• Provide support:
  • Divisional TAG, PTC/R&D, Engineering, Vendors, Consumer Service, Sales & Marketing and Supply Chain on Quality related matters.
  • Marketing by participating in Product Reviews on factory and Corporate level.
  • Quality Supplier Management by providing service (as requested) for Vendor audits, advice and follow up of action plans.
  • Factory Crisis Management Team.
• In close cooperation with Corporate Quality, liaise with Consumer Services, Marketing and Brand Manager by investigating and communicating consumer complaint trends and resolutions.

• Communication of new and/or updated Regulatory Policies within the facility.
• Support to local, State and Federal agencies when requested by Divisional QA.

• Facilitate the development of an open and productive culture where people take pride &…