Chief Partner Operations & Retention Leader

A leading telecommunications company in Schaumburg, Illinois, is seeking a strategic leader for Vendor Management. Responsibilities include managing partner operations, enhancing customer retention, and driving metrics that boost customer experience. The ideal candidate will have over 10 years in contact center leadership, strong project management skills, and collaboration capabilities. This role demands a proactive vision for vendor partnerships and a commitment to delivering exceptional service.

A bachelor's degree and extensive experience with BPO vendors are required.
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