Operations Performance Lead

We are currently seeking a Operations Performance Lead to join the Legal Services Operations Team. This role will report to the Operational Performance Director and is based in our Schaumburg, IL HQ office. It is hybrid; you will be in the office 3 days a week.

In this role you will lead moderate complexity projects, assess and execute on process improvements, and review and manage the risk management framework for the Legal Services organization.

Additionally, you will provide operational support for strategic objectives and key initiatives, including new procedure documentation and roll‑out, training facilitation & support, change management, and results tracking.

The right candidate will bring advanced knowledge in risk & controls, operational efficiencies, creative problem solving, analytical skills, and the ability to support multiple operational areas of focus.

• Leads, develops, and executes cross‑departmental projects that ensure effective processes, protocols, policies, and controls are in place to support the Legal Services function
• Ensures the appropriate documentation and communication of established policies, procedures and operating standards are completed for area of responsibility. Regularly monitors activities to identify potential risks and issues of noncompliance.
• Guides in the development, implementation, and institutionalization of best practices around execution and change management to support those practices
• Provides methodologies and tools to sponsors and team members to support initiatives and institutionalize processes and documentation
• Takes a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives and identifying the resources required
• Works with management to drive continuous improvement in operational performance through creative problem solving.
• Ensures appropriate management practices are effectively utilized throughout the life cycle to improve execution and delivery of results
• Provides departmental operational support driven by the Legal Services strategic objectives and goals

• Bachelors Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance OR
• High School Diploma or Equivalent and 8 or more years of experience in Project Management, Operations, or Risk and Governance OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance AND
• Experience in strategic and operational consulting

• Project Management Certification (PMP)
• Strong verbal and written communication skills
• In‑depth, strong problem‑solving analytical skills
• Management/general consultancy experience
• Proficiency in using process mapping software

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location.

The proposed Salary range for this position is $ - $, with short‑term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families.
Learn more about Total Rewards here.

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance.

Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location:

Schaumburg, IL
Remote Working:
Hybrid

Schedule:

Full Time
Employment Sponsorship Offered:
No