Claims Associate II - Auto

Claims Associate II – Auto (Zurich North America)

Zurich is currently hiring a Claims Associate II to join their Auto Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices.

As a Claims Associate II, you will manage a liability and property‑damage claims caseload that consists of low to moderate exposure. You will own your assigned claims from end to end, resolving claims according to best practices. You will build partnerships with customers and brokers, and may be aligned with specific accounts.

We value work‑life balance and flexibility. Our hybrid work model emphasizes flexibility, allowing claims employees to conduct work in their preferred location while preserving in‑person connections when meaningful. Occasional in‑office attendance may be required. You should be able to report to one of the following North American claims offices:

• Addison, TX
• Schaumburg, IL

• Bachelor’s Degree. No prior claims experience required.
• High School Diploma or equivalent and 2+ years experience in customer service.
• Zurich Certified Insurance Apprentice, associate degree. No prior claims experience required.
• Must obtain and maintain required adjuster license(s).
• Experience with Microsoft Office.

• Insurance industry, medical terminology, or medical billing knowledge.
• Analytical and organizational skills.
• Ability to multi‑task.
• Strong communication skills.
• Adaptability to a changing environment.
• Bodily injury experience.

Compensation: Hourly rate $22.02 – $30.24. Short‑term incentive bonus eligibility of 5%.

We offer competitive pay and comprehensive benefits for employees and their families.
Why Zurich? We value your ideas and experience, offering growth, inclusion, and a supportive environment so you can help shape the future of insurance.

Locations: Addison, TX;
Schaumburg, IL

Remote Work: Hybrid

Schedule: Full Time

Employment Sponsorship: Not Offered

Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer, disability/vets.

Zurich complies with 18 U.S. Code §1033.

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.