Sr. Manager, Product Management Platform

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

At Xfinity, we’re redefining what it means to connect with customers—digitally, socially, and experientially. As a Senior Manager of Product Management for Experience & Platform, you’ll play a pivotal role in executing our social and forums strategy, driving platform excellence, and delivering community experiences that are responsive, inclusive, and world‑class. Responsible for defining product and experience requirements, prioritizing feature development, managing a product roadmap, and working cross‑functionally to launch experiences.

Under general direction, leads projects and oversees day‑to‑day responsibilities of managers performing various tasks in same business function. Clarifies direction; keeps actions aligned and on track.

• Roadmap leadership: Turn an evolving strategy into an actionable, sequenced roadmap across owned communities and third‑party social channels, including identifying and planning for expansion into new channels.

• End‑to‑end delivery: Drive day‑to‑day product cycles from discovery through launch, ensuring features and operating changes improve customer resolution, engagement, sentiment, and community health.

• Cross‑functional execution: Serve as the primary product liaison between Analytics, Content, Design, Engineering, and Assisted Service Operations to execute the forums/social digital strategy.

• Experience/ Platform Discovery: Identify new experience and platform opportunities and help shape longer‑term vision, strategy and KPIs across customer segments and channels.

• Customer intelligence mindset: Translate customer behaviors and pain points into actionable insights, opportunity sizing, and prioritized interventions—and partner with analytics teams to ensure the right data infrastructure exists to capture, analyze, and reuse those signals.

• Experience and Platform Requirements: Identify and document user stories and acceptance criteria for new functionality that should be added to the core platform. Ensure requirements are documented to reflect our commitment to privacy, security, inclusivity, accessibility, sustainability, reliability and ethical design.

• Measurement + scorecards tied to service outcomes: Establish benchmarks, dashboards, and a scorecard tying community/social performance to customer service outcomes and LLM visibility; partner with analytics and experimentation teams to instrument, test, and prove impact.

• Stay ahead of AI/LLM shifts: Track how AI search and assistants are evolving, and translate what matters into practical platform/process requirements to keep our forums and social experience effective for customers and discoverable in AI‑driven search.

• Competitive Considerations: Stay current on competitor moves and industry trends, using market findings and performance data to inform recommendations and long‑range priorities.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic…