Dynamics 365 Business Analyst - GA OR IL; Onsite

Dynamics 365 Business Analyst

Role Name: Dynamics 365 Business Analyst (Onsite)
Location: Atlanta, GA OR Chicago, IL
Start Date: 12 Months

We are seeking a highly skilled Technical Business Analyst with expertise in retail banking and payment systems and hands‑on experience with Microsoft Dynamics 365 applications. This hybrid role bridges business needs and technical solutions ensuring successful delivery of banking and payment‑related projects leveraging Dynamics 365.

• Business Requirement Gathering:
  Collaborate with stakeholders to elicit, document, and validate requirements for retail banking and payment processes.
• Azure Dev Ops Backlog Refinement:
  Maintain and refine user stories, acceptance criteria, and prioritize backlog items for development teams.
• Solution Design Support:
  Translate business needs into functional specifications for Dynamics 365 modules Finance, Customer Service, Payments.
• Process Mapping & Optimization:
  Analyze workflows, identify gaps, and recommend improvements aligned with industry best practices.
• Integration & Data Management Support:
  Integrate Dynamics 365 with core banking systems, payment gateways, and third‑party applications.
• Testing & Quality Assurance:
  Develop test cases, coordinate UAT, and ensure solutions meet functional and regulatory requirements.
• Documentation & Training:
  Prepare user guides, process documentation, and deliver training sessions for end‑users.
• Compliance & Security:
  Ensure adherence to banking regulations, PCI DSS standards, and data privacy requirements.

• Education: Bachelor's degree in Business, Finance, Computer Science, or related field.
• Experience: 5 years as a Business Analyst in retail banking or payments domain; 3 years working with Microsoft Dynamics 365 Finance Operations / Customer Engagement.
• Technical
  
  Skills:
  
  Strong understanding of payment systems, card processing, and banking operations;
  Familiarity with Azure Dev Ops, API integrations, data migration, and SQL.
• Preferred Qualifications: Excellent communication, stakeholder management, problem‑solving abilities;
  Experience with Agile methodology and tools such as Jira and Azure Dev Ops;
  Knowledge of ISO 20022, SWIFT and ACH payment standards;
  Microsoft certifications in Dynamics 365.

Best Regards,
Vishal

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