Product Application Specialist

This is a high-visibility, growth-oriented opportunity for a technically driven professional who enjoys working directly with customers and cutting-edge manufacturing technologies. The Product Application Specialist plays a critical role in supporting sales success by solving real-world customer challenges, demonstrating advanced welding solutions, and serving as a trusted technical resource.

The hiring team has identified strong long-term growth potential for this role, making it an excellent fit for someone who wants to deepen their technical expertise while expanding their customer-facing impact within a growing organization.

The Product Application Specialist supports laser and resistance welding solutions by providing hands-on application engineering, product support, and customer training. This role serves as a key technical presence at a Midwest-based solution center and works closely with customers, sales teams, and internal partners. Extensive customer interaction is required, along with regular domestic travel.

• Assess customer applications using equipment available at the solution center and through on-site customer visits
• Partner with customers, sales managers, and representatives to gather technical requirements and application details
• Document findings and provide clear recommendations for appropriate equipment and process solutions
• Develop and deliver equipment demonstrations and proof-of-concept testing
• Travel to customer sites to conduct training, process development, and troubleshooting
• Present process fundamentals and best practices related to welding technologies
• Provide technical support via phone and email to customers and internal teams

• Install, align, and service laser and resistance welding systems, including workstations with PLCs and motion control components
• Train customers on proper equipment operation, maintenance, and application use
• Support troubleshooting efforts and respond to technical inquiries related to equipment performance and applications
• Collaborate with visiting customers on in-house application development initiatives
• Support customer visits, demonstrations, and open house events at the solution center
• Deliver live equipment demonstrations during tours and technical events
• Build working knowledge of all supported equipment and processes to provide well-rounded customer support
• Accompany sales teams on customer visits to provide technical expertise during evaluations and presentations

• Strong technical aptitude in electrical or mechanical systems with demonstrated problem-solving capability
• Associate’s degree or higher in materials science, physics, electronics, or a related technical field preferred; equivalent hands‑on experience will also be considered
• Background in material processing (welding, cutting, or marking) is a plus
• Experience troubleshooting electrical circuits or mechanical systems preferred
• Customer-facing experience in a technical or service-oriented environment is beneficial
• Comfortable communicating with customers by phone and in person
• Strong listening skills with attention to detail and documentation
• Willingness and ability to travel domestically and internationally

• Primary work location:
  Schaumburg, Illinois
• Initial training conducted in Southern California and Southeast Michigan

• Up to 40% travel expected
• Majority of travel is domestic, typically short-duration trips
• Regular travel to Southern California required

• Strong verbal and written communication skills with customers and internal teams
• Practical electrical and mechanical troubleshooting skills
• Ability to logically analyze technical problems based on customer descriptions
• Proficiency with standard PC tools, including Microsoft Office
• Ability to lift and carry up to 50 pounds
• Strong organizational skills with the ability to coordinate schedules and commitments across teams