Field Service Engineer

Description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions,

is currently offering an opportunity for a Field Service Engineer to join our fast paced, customer-oriented Field Service engineering team. The successful candidate will assist our Engineering and Sales teams in the development and delivery of process control solutions for our industrial customers.

• Work with our customers to become a Trusted Advisor by:
  • Actively listening and communicating to accomplish customer’s objectives
  • Providing ongoing site support, which may include:
    • Distributed Control System configuration, commissioning, startup, and tuning
    • Distributed Control System, field instrumentation, and system-related troubleshooting and problem resolution
    • Performing basic to complex Loop tuning
    • Creating and managing interfaces to PLCs, drives, and various control bus networks
    • Performing basic to complex cybersecurity maintenance
    • Setting up and configuring Microsoft Windows administrator functions
    • Creating and managing Ethernet IP networks
    • Leading preventive maintenance visits
    • Auditing control system power and grounding
    • Recommending and implementing plant floor digital transformation technologies, including setting up and configuration of Operational Analytics, Product Data Management, and Operations Management Systems.
    • Travelling to customer facilities
  • Developing solutions with customer-provided information, system design, remote access, backup system files, virtual systems, designing and testing solutions
  • Developing and delivering operator training.
• Provide clear and frequent communications by:
  • Performing basic to complex diagnostic and troubleshooting over the phone or video and in person
  • Creating and delivering detailed and professional engineering reports offering clear recommendations and guidance to customers
  • Independent customer interface, technical review of opportunities, system-generated reports, actionable recommendations
  • Capturing leads for additional product or service opportunities
• Work as a team by:
  • Working cooperatively with others, sharing knowledge, lessons learned, and participating in or leading team meetings and projects where solutions are developed, ideas are exchanged, and processes are improved
  • Helping colleagues as they encounter situations
  • Participating in and supporting the Novaspect’s technical access line (NTA)
  • Mentoring other Control System Engineers
  • Working closely with sales to bring in any opportunities
• Work to grow Novaspect as an employee-owner by:
  • Representing Novaspect’s core behaviors, quality, customer service, and brand
  • Developing advanced skills and knowledge in general control systems, infrastructure, and operational technology
  • Complying with internal and customer safety programs
  • Emphasizing Novaspect Core Behaviors and Lenses in daily activities and interactions

Field Service Engineer Education and/or Experience:

• Bachelor’s degree in engineering or technology field or technical work experience
• 2-4 years of experience in the control system engineering field
• Demonstrate excellence in core job responsibilities and competencies
• Seeks additional responsibilities, engages in opportunities to grow and develop skills and competencies
• Ability to perform as an embedded engineer at a customer location
• Ability to work independently as the primary technical interface for customer or sales team

Field Service Engineer Physical Requirements:

• Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers)
• Ability to work extended hours on a computer
• Ability to work in a loud industrial environment
• For Field-based roles:
  Must be willing to work at customer sites which include, but are not limited to, oil & gas sites, refineries, nuclear and chemical plants, paper, and steel mills
• For Field-based roles:
  Ability to be clean-shaven to accommodate required Personal Protective Equipment (PPE) usage (e.g., respirator) as needed at customer
• Ability to travel to customer sites up to 65% of the time

Field Service Engineer Pay:

• Base Salary Range: $85,000 - $90,000
• Potential Bonus: 5%
• Overtime Eligible

The final offer will be…