Customer Service Representative

We're seeking a highly organized and detail‑oriented Customer Support Specialist to join a fast‑paced fleet services team. This role is perfect for someone who excels in written communication, enjoys case‑based problem solving, and thrives in a support-focused environment. You'll work closely with internal teams, drivers, and account managers to resolve issues, manage service requests, and ensure an exceptional customer experience.

This is not a high‑call‑volume role - it is a heavy email and case resolution position requiring strong research skills and multi‑tasking abilities.

Key Responsibilities

+ Manage a high volume of customer emails and case tickets through a CRM (Salesforce)

+ Support account managers by assisting with vehicle ordering, service coordination, and driver inquiries

+ Research and resolve customer issues such as billing questions, impounded vehicles, missing documentation, and service needs

+ Communicate frequently with internal departments to gather information and resolve cases efficiently

+ Utilize internal systems to create vehicle selectors, process billing updates, distribute insurance cards, and update driver data

+ Make outbound calls to customers or drivers to gather missing information or provide follow‑up

+ Accurately enter and update customer information while handling inquiries in real time

+ Generate basic reports and maintain documentation for all case activity

+ Collaborate via MS Teams and Outlook with both internal and external stakeholders

Required Skills & Experience

+ 2+ years of office-based customer service experience

+ Strong written communication skills and professional grammar

+ High level of computer literacy, including handling multiple systems and dual monitors

+ Proficiency with Microsoft Office Suite (Outlook, Word, Excel - basic level)

+ Strong data entry and typing skills (minimum 40 WPM required)

+ Ability to multi-task, troubleshoot issues, and think creatively to find solutions

+ High school diploma or equivalent

Preferred Skills

+ Experience using Salesforce or another CRM platform

+  Background in fleet services, logistics, or transportation environments

+

Experience with case management or email‑heavy customer support roles

Top Competencies

+ Customer service & conflict resolution

+ Email and written communication

+ Data entry accuracy

+ Microsoft Office & Outlook proficiency

+ Case management & follow‑through

What Makes You a Great Fit

+ You enjoy fast-paced work with a high volume of emails

+ You're resourceful, curious, and great at digging for answers

+ You're patient, empathetic, and able to guide customers through complex situations

+ You stay calm and organized while managing multiple priorities

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Final date to receive applications

This position is anticipated to close on Mar 20, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group…