Customer Service Representative

Intermediate Level | Full-Time

This role is ideal for someone who excels in written communication, enjoys investigative problem‑solving, and thrives in a fast‑paced, detail‑oriented environment.

This is not a high call‑volume role - it is heavily focused on email communication and case resolution.

Position Overview

The Customer Support Specialist plays a critical role in supporting Account Managers and ensuring drivers have a smooth, informed experience with their fleet services. This position handles complex customer inquiries, researches solutions, and coordinates with multiple internal teams to ensure timely and accurate resolutions.

You'll manage a substantial volume of email cases, utilize Sales Force CRM to track and resolve issues, and provide exceptional customer service through clear communication and follow‑up.

Key Responsibilities

Customer Support & Case Resolution

+ Serve as the first point of contact for customer inquiries via email and outbound follow‑up calls.

+ Manage a high volume of customer emails and Sales Force cases, ensuring timely and accurate resolution.

+ Research issues thoroughly, think critically, and provide solutions-ranging from vehicle ordering assistance to addressing urgent situations (e.g., impounded vehicles).

+ Educate drivers on processes, services, and future needs.

Internal Collaboration

+ Communicate frequently with internal departments (e.g., billing, operations, compliance) to obtain information and resolve customer inquiries.

+ Utilize Microsoft Teams daily for internal communication.

System & Data Management

+ Work within multiple Wheels systems to:

+ Create vehicle selectors

+ Process billing changes

+ Generate reports

+ Distribute insurance cards

+ Update driver data

+ Contact drivers via phone and email to collect missing or required information.

+ Enter and update customer information in real time while actively communicating with customers.

Tools & Technology

+ Use Sales Force CRM for all case management, documentation, and follow‑up.

+ Work across multiple databases, systems, and computer monitors simultaneously.

+ Utilize Microsoft Office applications including Outlook, Word, and Excel (basic functions, copy/paste, data entry).

Required Skills & Experience

+ 2+ years of office-based customer service experience

+ Strong written and email communication skills

+ Excellent command of English, including proper grammar and professional tone

+ High level of computer proficiency; comfortable working in multiple systems

+

Experience with Microsoft Office (Outlook, Word, basic Excel)

+ Solid data entry skills and attention to detail

+ Ability to multitask and manage multiple systems at once

+ Typing speed of 40 WPM or higher (typing test required)

+ High school diploma or equivalent

Preferred Skills

+ Experience using Sales Force CRM

+ Exposure to fleet management, logistics, or service‑based environments

+ Familiarity with case management tools or multi-system workflows

Top Skills

+ Customer Service

+ Email Communication

+ Case Management

+ Data Entry

+ Microsoft Office (Outlook, Excel)

+ Problem Solving & Research

+ CRM System Use (Sales Force preferred)

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg, IL.

Final date to receive applications

This position is anticipated to close on Mar 17, 2026.

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and…