Distressed Passenger Agent

Posted Wednesday, March 4, 2026 at 6:00 AM

Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you be responsible for day to day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels.

Y ou will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s).

As a Distressed Passenger Agent you will be expected to work onsite, in the Schaumburg office. Corpay will set you up for success by providing:

• Assigned workspace in Schaumburg IL.
• Formal, hands‑on training

The responsibilities of the role will include:

• Booking and assisting our customers with their hotel and transportation needs
• Providing helpful information, answering questions, and responding to requests
• Supporting clients / customers in day of operation via phone, email and chat
• Ensuring that customers are satisfied with products, services, and features

• Customer Service experience
• Hotel or airline work experience / background (preferred but nota essential)
• Proficient in Microsoft office tools (ie: excel, power point, word)
• Proficient in Computer Use (navigating various websites, and use of email and basic software systems)
• Superior interpersonal skills for communication (internal and external)
• Ability to make decisions independently
• Ability to multi task
• Ability to work in a multicultural team
• Availability to jump in to assist operations in extraordinary circumstances – if and when they arise
• Accountability to the business
• 1 to 2 years of hotel, airline or call center experience is preferred
• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

• This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case.
  
  The estimate of the minimum and maximum salary range is $15-16.
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.