Customer Care Representative

Overview

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for homeowners, communities, and associates by building quality homes and providing exceptional customer service. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Customer Care Representative is a critical link between home buyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The role maintains positive homeowner relations, coordinates repair work, and ensures satisfaction with the services provided.

• Schedule and oversee repairs, ensuring completion within specified time frames.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on‑call rotation schedules.

• High school diploma or GED;
  Associate’s degree or equivalent is preferred.
• 1–3 years of experience in residential customer service or construction field preferred.
• Valid driver’s license with a good driving record.
• Strong communication, organizational and time‑management skills.

Regular, in‑person attendance at company communities or job sites and offices during regular work hours is an essential function. Some office work may require bending, stooping, reaching, lifting, or carrying office materials and supplies weighing up to 50 pounds. Finger dexterity is required to operate a computer keyboard and calculator. Ability to drive a vehicle.

Additional Notes: #LI-AS1

The base compensation offered for this position is expected to range from $19.15 to $34 per hour, subject to adjustment based on qualifications, geographic pay differentials, and operational considerations. This position may be eligible for bonuses and commissions and is eligible for benefits described in company policy.

We are committed to fostering a supportive environment with comprehensive benefits designed to enhance well‑being and professional growth. Benefits include medical, dental, and vision coverage; a 401(k) plan with company match up to 5%; paid parental leave and an Associate Assistance Plan;
Education Assistance; adoption assistance up to $30,000; vacation, holidays, sick leave, and personal days; a New Hire Referral Bonus;
Home Purchase Discounts; and other programs. Lennar Associates receive these benefits as outlined by company policies. Visit  for more information.

Join the fun and follow us on social media for updates on Lennar and job opportunities. Linked In:

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.