Hospitality Coordinator

Position

Description:

The Hospitality Coordinator is the first impression and primary good-vibes-facilitator at 25N Coworking. They are a proactive, energetic, and organized team player. They are responsible for coordinating in-space events, managing pristine facilities, and fostering an environment where members and guests feel welcomed, connected, and included. Their average workday includes setup and breakdown of meetings and events, offering tours, on- and off-boarding members, maintaining 25N’s stunning workspace, and supporting the Community Manager to ensure that 25N members and guests have great workdays every day.

In short, they’re the heart and soul of our coworking community, and 25N Coworking wouldn’t be the same without them.

Part-time, about 20 hours per week. Shifts fall between 8:00 am and 5:00 pm Monday – Friday (some exceptions apply).

• Hourly pay rate starting at $17 per hour.
• Flexible working schedule with daytime M‑F hours.
• Endless freshly brewed coffee/tea.
• A thriving team culture with room to develop your professional skills.
• …did we mention snacks?

25N Coworking is a fast-growing coworking community and meeting space. Our suburban work spaces are designed to spark collaboration and productivity, and we value creative thinking, serendipity, and community-building. We strive to nurture the business ecosystem that grows in our space, and our community’s magnetic energy is proof: we’re changing the way we work.

You are a self-directed, energetic problem-solver who is eager to learn about and engage with a diverse community of entrepreneurs, corporations, remote employees, and freelancers. You wake each morning ready to seize the day—and make it a good one! You have a knack for navigating a changing environment with ease, and your adaptable nature makes you a phenomenal team-player. Plus, you’re a great communicator, and prioritizing tasks is second-nature to you.

You’re excited to join a team culture where your talents and skills are appreciated, and where you have significant opportunity to grow.

• Be the responsible first and last point of contact for your building.
• Create authentic points of connection while checking in members and guests.
• Be timely. (Easy enough, right?)
• Cover the front desk during business hours and/or designated hours.
• Cast a vision for the 25N membership experience while conducting tours.
• Track attendance of members and guests.

• Develop community initiatives designed to foster connections between members, including member introductions, event support, and email and print communications.
• Use excellent judgement and communication skills to respond to member concerns with thoughtfulness and professionalism, making sure to communicate member‑related issues to Community Manager.
• Support the Operations Coordinators in tasks related to member on- and off-boarding.
• Be active on the Slack member network daily in a creative way.
• Manage the lunch program using the #lunch Slack channel and organize lunch delivery.
• Manage mail services and pass out mail deliveries daily or notify members accordingly.

• Conduct weekly supply inventory walk-throughs of building(s). Ensure that building entrances and sidewalks are maintained, reporting to the maintenance teams when support is needed beyond 25N’s capability.
• Conduct “sweeps” every hour (per the Process + Procedure manual) to ensure tidy and welcoming working environment.
• Brew coffee (as needed through 2:30 pm).
• Take garbage to dumpsters.
• Prepare and maintain printing station, including the restock of supplies.
• Set up, service and reset meeting rooms.

• Brainstorm, develop, and execute events for members and the public.
• Work with Community Manager and Marketing Team to develop and implement overarching community programs and engagement strategies.
• Maintain standard event content on weekly, monthly, or quarterly basis, including regular Member Appreciation.
• Deliver event info to Marketing Team in a timely manner to foster event promotion and awareness.

• Generate reports on membership,…