Process Improvement & Operations Intern

About ISACA

ISACA® ((Use the "Apply for this Job" box below).) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world.

Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

About Our Summer Intern Program

Are you ready to kick‑start your career? ISACA’s Intern Program offers rising juniors and seniors, as well as graduate students, hands‑on experience and meaningful projects that drive impact. We’re not your typical internship!

At ISACA, you’ll dive into real projects that matter while sharpening essential skills like communication, emotional intelligence, and time management through our tailored development program. But it’s not all work—we believe in building connections, too. From leadership panels and speed networking sessions to job shadowing and team‑building events, you’ll have countless opportunities to grow your network and learn from industry experts.

Take the first step toward a bright future—join us, build your career, and make connections that last a lifetime!

June 1 - August 21, 2026

• You will be working closely with our Customer Success Operations Process Improvement team by supporting tasks such as research, data clean‑up or analysis, and administrative tasks that support the team’s core functions. You may also undertake special projects as needed.

• Support data entry, validation, and reporting/analysis relating to our cross‑functional processes and process improvement initiative efforts, as well as other projects across Customer Success Operations
• Ensure consistency by applying template formatting, tags & labels, permissions & rules, and other elements across cross‑functional processes & process improvement initiative work
• Leverage and enhance AI‑related process improvement initiative projects
• Support documentation workflow mapping exercises
• Provide ad‑hoc support to drive forward Customer Success Operations projects

• Pursuing a bachelor’s or master’s degree, preferably in fields including or related to:
  Business Manage mentor Operations,Project Management

• Strong verbal communication
• Organization & Time Management
• Professionalism
• Sense of urgency
• Deep Curiosity and Inquisitiveness
• Proactive – consistently thinking about the bigger picture and what comes next
• Confidence in leadership or facilitation role
• Team‑first mentality & collaborative approach
• Adaptable & Agile
• Problem‑Solving Skills
• Keen attention to detail & due diligence
• Critical Analysis‑ability to identify the most important information, evaluate its relevance, ask clarifications, draw connections, and create a concise summary, both written and visual formats
• Ability to work independently & self‑govern productivity within projects & assignments
• Nice to Have: experience using Atlassian (Confluence, Jira), SharePoint & other Microsoft‑based tools (including Copilot), AI tools

We strongly prefer candidates who can commute to Schaumburg, IL for orientation as well as 3–5 in person meetings throughout the summer
. Though you are welcome to work from our offices full‑time, there is no requirement to do so. We will consider select remote locations within the U.S., but preference will be given to local candidates.

ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law.

We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.