Senior Account Manager

Hybrid Schedule

In office Tuesday - Thursday.

S&S Truck Parts is a leading independent distributor of new aftermarket truck parts for medium- and heavy-duty trucks and trailers. Headquartered in Schaumburg, Illinois, S&S serves customers across North America through its multi-site distribution footprint and commitment to fast, reliable service. For more than 60 years, S&S has built strong relationships with dealers, distributors, and fleets by offering a comprehensive product portfolio, competitive pricing, and exceptional customer support.

Powered by its Power Up ethos, S&S operates with a focus on driving sales, eliminating waste, exceeding deadlines and targets, performing at a high level, and fostering outstanding teamwork and partnership. These values shape how the company serves customers, partners with suppliers, and empowers its employees to perform and grow.

This role operates with significant autonomy and is expected to make day-to-day commercial decisions within established pricing, contracting, and approval frameworks. The Senior Account Manager is a critical contributor to revenue stability, customer retention, and long-term growth.

The Senior Account Manager (SAM) serves as the primary commercial owner for a defined portfolio of customer accounts. This role is accountable for end-to-end account performance including onboarding execution, day-to-day relationship management, retention, expansion, and statement of work growth.

The SAM operates as the single point of commercial accountability, translating customer needs into revenue outcomes while ensuring disciplined execution, strong follow-through, and data integrity across all systems.

This role is revenue-impacting, externally facing, and execution-heavy, requiring a balance of relationship management, commercial acumen, and operational discipline.

• Serve as the primary commercial owner for assigned customer accounts, accountable for overall account performance and revenue outcomes.
• Drive retention, scope expansion, category penetration, and profitable growth within existing statements of work.
• Identify upsell and cross-sell opportunities aligned to customer needs and company offerings.
• Maintain a strong understanding of customer economics, purchasing behavior, and growth drivers.

• Lead customer onboarding and activation in partnership with internal teams, ensuring a timely, disciplined, and consistent experience.
• Set clear expectations with customers regarding timelines, responsibilities, and success milestones.
• Ensure customers are fully activated and positioned for long-term adoption and success.
• Proactively monitor account health, usage trends, satisfaction indicators, and early warning signs of churn or decline.
• Develop and execute mitigation plans for at-risk accounts.
• Escalate issues appropriately and partner cross-functionally to resolve risks and protect revenue.

• Own quote development, pricing discussions, approvals, and follow-through from initial request through execution.
• Ensure accuracy, completeness, and alignment with approved pricing, margin expectations, and contractual terms.
• Coordinate renewals, amendments, and SOW expansions in a timely and disciplined manner.

• Partner closely with Technical Account Managers, Customer Success, Operations, and Finance to deliver a cohesive customer experience.
• Act as the voice of the customer internally while balancing commercial priorities and operational realities.
• Ensure smooth handoffs and alignment across the customer lifecycle.
• Maintain accurate, timely, and complete CRM records including account notes, pipeline activity, quotes, renewals, and forecasts.
• Ensure data integrity to support forecasting, reporting, and leadership decision-making.
• Adhere to defined sales and account management processes without exception.

Performance in this role will be evaluated against both qualitative and quantitative measures, including:

• Account retention and churn rates
• Revenue growth within assigned accounts
• Expansion…