Sales Support Coordinator

Overview

The Sales Support Coordinator supports attorney partners and internal teams through onboarding coordination, data-driven support, and initiatives that strengthen client engagement and brand visibility. The position partners closely with internal teams to enhance the attorney onboarding experience, lead CRM and data-driven initiatives, support customer experience and event programming, and help execute brand and social media efforts. The role also assists with the launch of new tools and platforms that support attorneys, sales teams, and client engagement.

The hours for this role are 8:30am - 5pm Monday - Friday. Landtrust office location in Chicagoland is flexible.

• Client Onboarding - Partner with cross-functional teams to enhance and elevate the client onboarding process and overall experience
• Market Trac (MT) - Lead the Market Trac initiative to aggregate, analyze, and synthesize data to identify trends and growth opportunities
• CRM Development & Implementation - Lead the establishment, organization, and ongoing development of the company's CRM solution
• Event Coordination - Support the Director of Brand Management and Customer Experience by contributing to customer experience initiatives, social media strategy, and event planning. Events may include CLE sessions, partner cohort events, CX training, and other engagements as needed
• Delivers training to internal and external audiences on processes, services, products, applications, systems, and end-user tools, including onboarding and soft skills development
• Title Toolbox Launch - Coordinate the setup and launch of the Title Toolbox for attorneys and sales
• Social Media Engagement - Identify and leverage social media opportunities to increase brand visibility and engagement
• Delivers a broad range of administrative and clerical support to managers, attorneys, and sales representatives to support daily operations

• A minimum of 3 years experience in project management or a related field
• Title insurance or real estate experience is preferred, but not required
• Demonstrates comfort using technology and quickly learning new systems and tools. CRM experience preferred
• Exceptional analytical and conceptual thinking skills
• Excellent documentation skills
• Proven ability to rapidly learn new businesses and products
• The ability to communicate with and influence stakeholders and work closely with them to determine acceptable solutions
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills
• A history of leading and supporting successful projects
• Basic understanding of the importance of technology and analytics in a sales environment
• Strong empathy for customers and their end-consumers

• Medical
• Dental
• 401k with match
• Paid Time Off
• Volunteer Time Off

We do things differently than other title companies — at Landtrust we can truly say we're customer obsessed, focusing completely on their satisfaction. We deliver responsive underwriting, personalized support for each client, and seamless transactions every time. And we do it by making sure everyone on our team feels part of something bigger — empowering everyone on our team so they can deliver real results for our clients.

At Landtrust, we offer specialized employee development and education opportunities to ensure we deliver a best-in-class customer experience.