Executive Account Manager - Verticals

Overview

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce. The company delivers tools that help businesses automate HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Hybrid:
This role follows a hybrid schedule (post training), requiring three days in the office at our Meridian,  and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required. The work arrangement for this role is subject to change based on business needs and individual performance.

As a member of our Vertical team, you’ll develop deep expertise within the restaurant industry while contributing to the expansion and evolution of our Verticals model. The Executive Account Manager provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other technical and non-technical issues. The Executive Account Manager works directly with other departments to ensure the client’s needs are being met.

The Executive Account Manager will develop business relationships with each of their clients, identify their business objectives, and align Paylocity solutions to meet those objectives. They will represent Paylocity as the “face and voice” responsible for the experiences of Paylocity’s highest revenue and most complex clientele.

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• Maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
• Monitor and facilitate the resolution of open ITSs and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year-end.
• Other duties as assigned.
• Travel is required up to 25% across the US.

• Bachelor’s degree or applicable client services/industry experience
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator
• Prior experience in project management or problem-solving preferred
• Travel is required up to 25% across the US
• Experience in a help desk environment or software support highly desirable
• Computer skills, including Windows and MS Office programs required
• Customer service focused
• Strong communication and listening skills
• Strong problem-solving/analytical ability
• Strong mathematical aptitude
• Team orientation
• Time management
• Ability to manage change
• Dependability
• Attention to detail

• Familiarity with restaurant payroll and workforce dynamics such as tipped wages, variable schedules, and hourly labor models
• Self-starter with the ability to handle multiple projects at once
• Excellent writing skills for business communications
• Strong interpersonal skills to communicate effectively with diverse personalities and collaborate across the organization
• Ability to work cross-functionally and build internal partnerships
• Able to identify strengths and weaknesses of solutions or approaches to problems
• Able to deliver accurate information within required deadlines
• CPP preferred

Paylocity is an equal-opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, or other protected status as required by applicable law. We value diversity and strive to create an inclusive workplace. We comply with federal and state disability laws and provide reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact

The pay range for this position is $43,059 - $72,000/yr; base pay offered may vary depending on knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance, in addition to a full range of benefits. Base pay information is based on market location. Applicants should apply via