Executive Account Manager

Paylocity – Join to apply for the Executive Account Manager role.

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‑growing HCM software providers worldwide by offering an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type: Full‑time

Schedule: Hybrid – three days in the office at our Schaumburg, IL location and two days remote per week. In‑office days are subject to business needs.

Role Overview: The Executive Account Manager provides telephone, email, and potentially on‑site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other technical and non‑technical issues. The Executive Account Manager works directly with other departments to ensure the client’s needs are being met, developing business relationships with each of their clients, identifying their business objectives, and aligning Paylocity solutions to meet those objectives.

The Executive Account Manager is the “face and voice,” responsible for the experiences of Paylocity’s highest revenue and most complex clientele.

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high‑revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem‑solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• Maintain expert‑level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year‑end.
• Other duties as assigned.

• Bachelor’s degree or applicable client services/industry experience.
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required.
• Prior experience in project management or problem‑solving preferred.
• Travel required up to 25% across the US.
• Experience in a help desk environment or software support highly desirable.
• Computer skills, including Windows and MS Office programs required.
• Customer service focused.
• Strong communication and listening skills.
• Strong problem‑solving/analytical ability.
• Strong mathematical aptitude.
• Team orientation.
• Time management.
• Ability to manage change.
• Dependability.
• Attention to detail.
• CPP highly preferred.

• Self‑starter with the ability to handle multiple projects at once.
• Excellent writing skills for business communications.
• Strong interpersonal skills to effectively communicate to a multitude of personalities and work across the organization to resolve issues.
• Ability to work cross‑functionally and build and maintain strong internal partnerships.
• Able to identify the strengths and weaknesses of solutions or approaches to problems.
• Able to deliver accurate information within required deadlines.

Pay Range: $43,059 – $72,000 per year. Base pay may vary. The position is eligible for a restricted‑stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay‑transparency laws for the location in which this position will be performed.

Benefits: Medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. Additional benefits include performance‑based incentives and a culture that values learning and growth.

Equal‑Opportunity

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