Patient Coordinator​/Receptionist

About Optima Medical Management Group

Empowering Wellness, Transforming Lives. Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and its divisions:
Serene Health, Community Support, and American True Care, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long‑term well‑being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self‑sufficiency in health, creating a ripple effect that strengthens families and communities.

The Behavioral Health Patient Coordinator / Receptionist will provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. The Coordinator represents to the community the quality‑of‑service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem‑solving in crisis or conflict situations. The Coordinator implements a screening and triage process to assist families in determining the necessary services and requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health staff, and a wide range of external contacts.

• Manage front desk, greet clients, and manage office supplies.
• Confirm coverage details including deductibles, co‑pays, and co‑insurance amounts.
• Provide excellent customer service by answering patient questions about their insurance and benefits.
• Implement a screening and triage process to assist potential clients in determining the necessary services.
• Answer, return, and schedule client calls.
• Schedule follow‑up and intake appointments as needed.
• Add, update, and edit scheduling services.
• Complete data entry for pre‑admission including identifying information, reason for referral, relevant history, and payor type information.
• Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient’s appointment.
• Maintain confidentiality of all clinical and administrative information consistent with agency policy.
• Maintain a working relationship with managerial, administrative, and clinical staff to assure efficiency in day‑to‑day responsibilities.
• Perform other duties as assigned.

• High school diploma or GED required.
• Minimum 2+ years of experience in front office work preferred.
• Bilingual in English and Spanish preferred.

• Proficient in Microsoft Office Suite programs with excellent data entry skills.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills and phone etiquette.
• Ability to maintain confidential records.

• Prolonged periods of sitting at an office desk on the computer.
• Lifting:
  Able to lift up to 15 lbs.

Pay range: $18 USD - $22 USD

• Medical, Dental & Vision Benefits:
  We have various insurance options for you and your family.
• Short & Long‑Term Disability Benefits:
  Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness & Voluntary Hospital Indemnity Plans:
  Added security for you and your loved ones.
• Flexible Spending Accounts:
  Manage your finances with flexibility.
• Employee Assistance Program (EAP):
  Support when life throws challenges your way.
• 401(k):
  Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave:
  Flexibility for the planned and unplanned.
• Paid Holidays:
  Quality time to enjoy celebrations.
• Employee Referral Program:
  Share the opportunities and reap the rewards.
• Company Discount Program:
  Enjoy savings on everyday expenses and memberships.

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check.