Senior Claims Administrator

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Zurich North America seeks a Senior Claims Administrator based in Schaumburg, IL. The role supports the Claims organization with administrative and coordination responsibilities, ensuring productivity and quality.

• Monitors and audits administrative tasks to improve overall quality.
• Assists management by evaluating, assigning, and monitoring workflow to ensure timely completion and teamwork.
• Acts as a subject matter expert and assists with training for new employees and ongoing training as needed.
• Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements.
• Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy.
• Responds to customer inquiries quickly, accurately and in a professional manner; offers first‑level problem resolution and escalates inquiries appropriately.
• Applies knowledge of complex operational best practices and procedures to daily activities.
• Identifies and resolves problems by referring to procedural documentation and reference materials.
• Provides prompt, courteous, and high‑quality work in response to management direction.
• Other administrative tasks, as assigned.

• Associate’s degree and 3 or more years of experience with insurance and/or customer service knowledge.
• OR high school diploma or equivalent and 5 or more years of experience with insurance and/or customer service knowledge.
• Experience with MS Office.

• Claims Administration and Operations experience.
• Broad knowledge of multiple claims administrative functions and best practices.
• Ability to optimize workflows through simplification.
• Strong collaboration and communication skills with business partners and peers.

The proposed hourly rate for this position is $20.00 – $27.50, with short‑term incentive bonus eligibility of 5%.

Compensation may vary by location, role’s skill set, and experience.

Zurich North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.