Relief Manager

Role: Relief Manager – Whitby & Scarborough Area
Salary: £24,441 per annum
Hours:
Zero hours up to full time (availability to work up to 5 days across 7, including weekends and bank holidays)

At Saint Catherine’s, we are embarking on an exciting journey of growth and innovation as we approach our 40th Anniversary – a milestone that celebrates four decades of providing compassionate care to our community. This period of expansion creates a range of opportunities for dedicated individuals to join our team.

As we respond to the evolving needs of our community, we are expanding our services while remaining committed to delivering specialist care in our Palliative and End of Life Care Unit. We are delighted to introduce new services, including Respite, Convalescent Rehabilitation and Symptom Management, reflecting the increasing demand for these much‑needed services, including the valued return of Respite Care. In addition, our Wellbeing services will be enhanced to provide a comprehensive programme of activities and therapies, supporting people across all areas of our care.

To help us achieve this vision and mark this pivotal chapter in our history, we are recruiting for a number of exciting new roles. If you are passionate about making a real difference, we would love you to join us on this transformative journey.

Are you a dynamic and innovative professional eager to be at the forefront of an exciting venture, where fashion meets compassion and every purchase supports our mission of providing exceptional care?

As a Relief Manager, you will be responsible for managing and supporting teams of volunteers to maximise profit and achieve agreed targets and KPIs, ensuring exceptional standards are maintained across our shops. You will combine commercial awareness with creativity, leading your teams to deliver outstanding customer service and presentation to maximise income.

You will provide cover across our Whitby and Scarborough shops for managers’ rota days, annual leave and absence, working closely with our Retail, Marketing and Fundraising teams to promote the shops within the community and support the continued growth of our charity retail operation.

This role offers flexibility from zero hours up to 37.5 hours per week, with availability to work up to five days out of seven.

• Be highly organised with a strong interest in charity retail
• Have excellent communication skills and a positive, professional work ethic
• Have experience of working towards and achieving sales targets
• Be a strong team player with the ability to inspire and motivate volunteers

At Saint Catherine’s, you will be part of a supportive, forward‑thinking organisation where your contribution truly makes a difference.

We offer:

• The opportunity to make a meaningful impact for patients and families
• A collaborative and supportive working environment
• A competency‑based development programme
• Employee Assistance Programme
• Subsidised meals in Flavours Bistro
• On‑site gym
• Staff discount in our charity shops

If you can bring fresh ideas, a forward‑thinking mindset and the ability to adapt in an evolving retail environment, we would love to hear from you.

For further details, please contact HR Services on to arrange an informal discussion.

To apply, please submit your application highlighting your relevant experience and explaining why you are the ideal candidate for this role.

Closing date: 25 January 2026

Saint Catherine’s Hospice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment and work in accordance with our safeguarding policies and procedures. An enhanced DBS check will be required for this role.