Patient Support Team Member

Scarborough Medical Group has an exciting opportunity for a Patient Support Team Member to join our team.

Are you ready for a rewarding career in healthcare? We are looking for an individual who is enthusiastic and is passionate about making adifference to the lives of others.

This is a busy, demanding and interesting role and you willneed to be quick thinking and tenacious, but also kind and understanding.

Working in a great team of clinical and non-clinical colleagues, we need you tobe friendly, flexible and used to using your initiative as well as working closely with colleagues.

Our current vacancy is:

29 hours per week*

Monday 8am
-6.30pm

Tuesday- none working day

Thursday 8am - 1pm

Friday 8am - 6pm

* You will also be expected, when required, to providecover during periods of sickness or annual leave.

Our working week is Monday to Friday, although there will bean odd occasion where a Saturday shift may be required to cover. You will beentitled to join the NHS pension and will benefit from 22 days a year annualleave (plus bank holidays), rising to 28 days for additional years service.

Free parking is available at both our surgeries.

The main purpose of the Patient Support Team is to:

Offer advice, guidance and assistance to patients, relatives, carers or other healthcare agencies, wishing to use our services. You will facilitate effective, professional communication between patients and members of the primary health care team, secondary care and other associated healthcare agencies and undertake a variety of administrative duties to assist in the smooth running of the Practice.

You will be required to work across both Danes Dyke Surgery and South Cliff Surgeries, so ideally you will have your own transport.

Scarborough Medical Group is a successful and highly respected training practice located in the beautiful coastal town of Scarborough on the North Yorkshire coast. With two surgeries serving communities in both the north and south of the town, our teams support over 16,500 patients. We are proud to be part of a strong and collaborative Primary Care Network and enjoy positive, well-established working relationships with colleagues across local practices.

You will be an essential part of our dynamic workforce, working alongside our teams of GP's, Nurse Practitioners, Practice Nurses, HCA's, Dispensers, Clinical Pharmacists, MSK Practitioners, Mental Health workers, Social Prescribing Link workers, Care co-ordinators, Medical Secretaries, Coders and many more!

Job summary:

The purpose of the role is to:

Offer advice, guidance and assistance to patients, relatives, carers or healthcare agencies wising to use our services.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Project a positive and friendly image of the Practice to patients and other visitors, either in person or via other communication methods used by the Practice.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the members line management, dependent on current and evolving practice workload and staffing levels:

• Responding to patient concerns and providing a high quality level of customer services
• Maintaining and monitoring the practice appointments system
• Processing requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional or that the correct slot type is booked into the correct clinic
• Undertaking to obtain correct information to patients who wish to register at the practice and registering them correctly onto the clinical system
• Maintaining the electronic links between the practice and the registering health authority as per protocol and guidance
• Scanning of patient letters and attaching those letters to patient record in the clinical system
• Updating patients data sharing preferences on the clinical system in line with policy, protocol and guidance
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information personally and electronically to members of the practice team ensuring that all appropriate information is gathered from the originator of the message
• Accurately inputting blood test requests from GPs, nurses or other related healthcare professionals onto the electronic requesting system via the clinical record
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording…