Medical Receptionist

Ayton and Snainton Medical Practice has an exciting opportunity for an enthusiastic, hardworking individual to join our busy Reception Team.

You must be able to work well as part of a team and have excellent communication skills.

• Excellent communication and customer service skills
• Ability to be discreet / respect patient confidentiality
• Previous experience in a similar role is desirable but not essential

We have two roles available within the team. One is for 17 hours per week and the other is for 20 hours per week. The hours will be between 07.45 a.m. and 20:00 p.m.

Ayton and Snainton Medical Practice is a forward-looking practice which offers high quality care to patients.

We have a multi-skilled supportive and friendly team and we have a vacancy for a Medical Receptionist. Being the first point of contact for our patients makes your an ambassador for our service so your excellent communication skills are key to this role.

This is a permanent role and flexibility is essential to provide adequate cover for holiday and sickness for your colleagues.

In return we can offer you a happy working environment, so bring your ideas and collaborate with us in continually improving the care of our patients.

JOB DESCRIPTION

JOB TITLE: Part-Time Medical Receptionist

HOURS PER WEEK: 17 - 20 hours per week

SALARY: From £12.39 - £12.82 per hour depending upon experience

You are also entitled to join the NHS Pension Scheme.

Holiday Entitlement: 25 days per year (pro-rata) plus Bank Holidays

Job Summary:

The purpose of the role is to:

Work alongside existing reception and dispensary staff to provide a sensitive, efficient and confidential service to patients

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Processing personal and telephone requests for appointments. Deal with requests for visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Registering new patients on the Systm One computer system and any temporary residents as necessary
• Dealing with samples, forms and enquiries regarding the result of investigations.
• Preparing notes and computer printouts for surgeries and home visits
• Taking messages and passing on information
• Filing and retrieving paperwork
• Booking Ambulances at the doctors request
• Collect private fee payments
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance as required, including filing, photocopying and scanning
• Keeping the reception and waiting area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Check doctors rooms at the end of each surgery for samples/paperwork
• Providing relief cover for other receptionists due to holidays/periods of absence due to sickness
• Any other tasks which may be considered appropriate to the post of Receptionist.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so…