Risk Management​/Claims Manager

Overview

Varney Agency Inc. is a leading provider of property and casualty insurance. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled and experienced Claims Manager to join our dynamic team.

• As a Claims Manager, you will be responsible for overseeing and managing the claims process to ensure efficient and effective resolution of claims. You will work closely with clients, adjusters, and other stakeholders to facilitate the claims process and provide exceptional customer service.
• Stay current on legal, regulatory, and market developments that impact claims and risk management operations, and timely resolution of claims across all lines (property, casualty, auto, workers’ comp, professional liability, etc.).
• Liaise with carriers, adjusters, and legal counsel to ensure claim handling aligns with client interests.
• Conduct risk assessments and loss analyses for client accounts to identify exposures and recommend risk control or coverage solutions.
• Partner with producers and account managers to develop tailored risk management strategies for key clients.
• Collaborate with insurance carriers on policy terms, claims handling procedures, and renewal negotiations.
• Provide input to account teams to improve coverage language or limits based on claim outcomes and emerging risks.
• Maintain claims databases, analyze loss trends, and prepare stewardship reports and dashboards for clients and leadership.
• Use data insights to drive renewal strategies and demonstrate the value of proactive risk management.
• Develop internal best practices, workflows, and staff training to enhance claim handling efficiency and client communication.
• Stay current on legal, regulatory, and market developments that impact claims and risk management operations.

• Ability to travel occasionally for large claims and occasional loss control meetings.
• Credentials are preferred but not required: CIC, AIC, CRM.
• Prior Loss Control or Claims Experience required 7+ years.
• Deep understanding of commercial insurance lines, policy language, and claims processes; ability to interpret coverage and advocate effectively for clients.
• Exceptional interpersonal and communication skills to build trust and maintain long-term relationships with clients, carriers, and internal teams.
• Skilled in analyzing claims data and loss trends to identify patterns, forecast risks, and develop actionable recommendations.
• Strong negotiation skills to achieve favorable claim outcomes and influence carrier decisions on behalf of clients.
• Excellent time management, prioritization, and team leadership skills to manage multiple client accounts, deadlines, and stakeholders simultaneously.