Technical Service Consultant

Overview

IDEXX is looking to add a technical support team member to our water customers in North America, Europe, Middle East and Africa. You will be responsible for providing technical support for all water instruments and products.

• You will work on issues in a timely and empathetic manner through to closure to ensure that we provide the highest level of customer service. You will possess high quality customer facing experience.
• You will spend time answering questions over the phone as well as e-mail.
• You will have technical resources at your fingertips to help navigate complex situations.
• You will log all information about cases in Salesforce.
• You will liaise with customers, keeping them up to date with the progress of their instrument service events or product investigations
• You will coordinate responses from product support team (R&D) to the customer
• Where necessary, you will attend and report issues to weekly customer satisfaction meeting

• Customer facing experience (for example, customer service, technical support or sales experience).
• Degree in a scientific field preferred(Biology).
• You will possess reasoning and analytical skills to resolve issues.
• You will have phone skills, with ability to establish rapport.
• You have communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.

Candidates will be required to be on site 2 days a week (8 days a month) at our office in Scarborough, ME.

• Hourly rate of $26/hr + based on experience
• Eligible for annual bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.