Patient Service Specialist-Neurology

Description

Medical Group Practices Clerical/Administrative Support Req #: 65904

For a limited time, Maine Health is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current Maine Health employees are ineligible; former Maine Health employees are ineligible until greater than 6 months separation from employment.

Maine Health | Scarborough, ME

Location:

92 Campus Drive, Scarborough, ME

Schedule:

Monday-Friday 8:30AM-5:00PM, Full-Time (40 hours/week)
Work Setting:
Front Desk + Hybrid eligible after training

Maine Health's Neurology Department is seeking a detail-oriented, collaborative, and patient-centered Patient Service Specialist (PSS) to join our fast-paced, high-volume outpatient practice in Scarborough. Our clinic sees up to 200 patients per day, and the PSS plays a crucial role in supporting smooth daily operations by managing scheduling, referrals, and a wide range of administrative and patient service needs.

This position will start by sitting at the front desk and serves as a primary point of contact for patients, families, and visitors. After a successful training period and demonstration of proficiency, this role is eligible for hybrid work, balancing onsite and remote responsibilities in a non-patient facing capacity.

• Coordinate and manage patient scheduling, including new visits, follow-ups, procedures, and diagnostic testing
• Process and track incoming referrals, ensuring timely completion and communication
• Greet and assist patients and visitors with professionalism and empathy
• Support check-in and check-out processes and maintain accurate patient records
• Answer and triage phone calls, messages, and appointment inquiries
• Verify insurance information and assist with authorization processes
• Work collaboratively with providers, nurses, and care teams to maintain efficient clinic operations
• Uphold patient confidentiality and adhere to Maine Health policies and procedures

With a career at any of the Maine Health locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Health remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand