Patient Service Representative-Neurology

Overview

Description

Medical Group Practices

Clerical/Administrative Support
Req #: 61965

For a limited time, Maine Health is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current Maine Health employees are ineligible; former Maine Health employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative - Neurology Department
Maine Health | Scarborough, ME

Location:

92 Campus Drive, Scarborough, ME

Schedule:

Monday-Friday, Full-Time (40 hours/week)
Work Setting:
Onsite, Front Desk

Maine Health's Neurology Department is seeking an organized, compassionate, and customer-service-focused Patient Service Representative (PSR) to join our high-volume, fast-paced outpatient practice in Scarborough. Our team supports a large and dynamic clinic, seeing up to 200 patients per day, and the PSR plays a vital role in ensuring a smooth and positive experience for every patient from the moment they arrive.

As a front-desk representative, you will be the first point of contact for patients, families, and visitors—providing excellent service while managing check-in/check-out processes, scheduling, and administrative support for the clinical team.

• Welcome patients and visitors in a courteous and professional manner
• Manage patient check-in and check-out, verify demographics, and ensure accurate documentation
• Schedule appointments, follow-ups, diagnostic testing, and referrals
• Answer phone calls and direct inquiries to the appropriate team members
• Verify insurance and obtain any necessary authorizations
• Collect co-pays and process payments
• Collaborate closely with providers, nurses, and support staff to maintain efficient clinic flow

With a career at any of the Maine Health locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Health remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand