Customer Service Sales Representative

Job Description

The Center Associate is responsible to deliver world‑class customer service to all retail customers. He/She receives and processes packages for courier shipment, operates copiers, fax machines, binding equipment, laminating machines, and point‑of‑sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best‑value options. The Associate exhibits confidence by knowing best practices as related to the industry.

The ideal Center Associate candidate will have retail sales experience, strong computer and internet skills, a high school diploma/GED, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

• Deliver outstanding customer service to walk‑in customers and telephone inquiries
• Continuously practice good listening skills with customers and UPS Store team members, and leadership
• Take ownership of the customer's shipping problem and offer viable solutions
• Take action to learn all product and service offerings, alternative solutions, and industry trends
• Operate all equipment, software, and devices in an expert fashion and be willing to teach others
• Maintain a clean and safe working environment

Must be able to work weekdays until 6:30pm and weekends.