Night Auditor

Posted 2 days ago

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.
• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Handle reservations via phone, email, or in person, including individual and group bookings.
• Process payments, generate invoices, and balance transactions at the end of each shift.

• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and Power Point

$14 - $16 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!

At Sleep Inn & Suites in Savannah, TN, our mission is to provide every guest with exceptional comfort, genuine Southern hospitality, and unforgettable experiences on the Tennessee River.