Night Auditor

Overview

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.
• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Handle reservations via phone, email, or in person, including individual and group bookings.
• Process payments, generate invoices, and balance transactions at the end of each shift.

• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and Power Point

Compensation: $14 - $16 hourly