Room Service Server

Room Service Server at Kessler Collection

Kessler Hotels

Location
: AAA Four Diamond JW Marriott Savannah Plant Riverside District, Savannah, GA

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

• Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Prepare station in anticipation of the day’s business and stock work areas with necessary supplies.
• Set up and deliver all VIP amenities, and food and beverage orders in accordance with guidelines and policies.
• Answer the telephone and perform cashiering functions by closing checks and preparing end of shift paperwork.
• Deliver orders according to established standards and handle guest complaints.
• Break down trays of soiled dishes and linen in the dishroom, conduct floor sweeps, and maintain sanitation guidelines.
• Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.
• Call all guests before delivery of order and have a thorough knowledge of menus and current specials.
• Perform opening and closing procedures, side-work duties, and all cash handling responsibilities in accordance with hotel standards.
• Communicate guest needs to proper department and handle guest’s complaints to management.
• Perform all open/close procedures, cashiering, and handle all cash handling responsibilities per policies.

• Effective verbal and written communication skills, friendly and courteous service orientation.
• Strong listening, understanding, and clarifying skills.
• Ability to multitask, prioritize, and meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous manner.
• Attend all hotel required meetings and trainings, maintain regular attendance.
• Maintain high standards of personal appearance, grooming and uniform compliance.
• Comply with hotel standards and safety regulations.
• Identify problem areas and assist in implementing solutions.
• Ability to understand and apply complex information from multiple sources.
• Cross‑train in other hotel related areas and maintain confidentiality.
• Show initiative, anticipate guest or operational needs.
• Perform other duties as requested by management.
• High School diploma or equivalent; experience in a hotel or related field preferred.

Entry level

Temporary

Management and Manufacturing

Hospitality

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