Restaurant General Manager

Overview

Description Turn on your Island Charm... Latitude Margaritaville Hilton Head is looking for a Restaurant General Manager to join our team!

Purpose The Latitude Restaurant General Manager is responsible for leadership and mentoring the property leaders in continuing the Latitude Margaritaville Lifestyle daily. The Margaritaville Lifestyle incorporates the style and quality of the F&B service in all areas, Music, Amenities, Events and Activations. The Restaurant General Manager is responsible for the Resident experience through offering world class service, keeping all areas surgically clean, and is in constant contact with the Residents to garner feedback and areas of improvement.

• Be the First Service Leader on site to report to the Regional Manager and liaise with the Regional F&B Director on a regular basis
• Coordinate with the F&B department and Lifestyle Department on planning and executing F&B based or supported community events
• Assist Executive Chef and F&B Manager in creating and maintaining a positive team atmosphere in the workplace
• Maintains a high level of Resident contact throughout service hours
• Provide leadership and direction to the property employees to ensure strict adherence to all applicable standard policies, procedures, and programs
• Possess strong interpersonal skills and be able to interact and communicate successfully to the residents and team
• Ability to lead staff through all service types (a la carte, buffet, etc.)
• Keep current with industry concepts, practices, and procedures that fully align with the Latitude Margaritaville Brand
• Receives and resolves complaints
• Complies with state and federal regulations regarding safe food handling, sanitation and LBW service
• Maintaining a strong bar and beverage program that reflects the Latitude Margaritaville Lifestyle, including daily/weekly specials and promotions
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
• Assures a high standard of appearance, hospitality, and service in personnel and cleanliness of all areas
• Monitors dining labor and supplies budgets; makes adjustments to achieve fiscal goals
• Monitors onboarding, brand immersion and training of all new team members
• Implements development and succession plan for each leadership position
• Exercise a positive attitude and remain professional under all circumstances
• Works with Leadership to control labor and expenses without compromising quality or service
• Maintain complete knowledge of all the properties policies and procedures and the enforcement thereof
• Review Resident Feedback via NPS, social media and the Coyle Experience – formulate feedback to the team on improvements based on the feedback
• Lead Daily First Call
• Lead Weekly Management meetings and create regular meetings with Key Leaders
• Manage Key Operational Vendors
• Control schedules to ensure adequate coverage of all areas and specifically during high volume, large events, and Holidays
• Check and ensure all Uniform Standards are adhered to
• Create and maintain a Training Program for all Leadership and Line Level Team Members
• Participate in the Nudge App
• Participate in Board Meetings
• Monitor site delivery of financial output - receipts, inventory, cash, invoices, purchases and reports
• Monitor Purchase Order System integrity, training, and operation

• The leadership and operations of:
  Bar & Chill, Last Mango Theater, Lifestyle, Work & Play, Town Square, Maintenance and Janitorial, HOA and HOA Manager, Security and Landscaping, Financial Report Team

• Understand financial goals, operate assets in owners’ best interest in accordance with the Board’s policies
• Understands Budgets, the budgeting process and is physically responsible
• Can capably report, in detail, on fluctuations for all COS, Labor and other related Expenses

• Help create S.O.P.’s for the success of the operation and residents
• Maintain an inventory of all dining room items including silverware, glassware, flatware and china, salt and…