Information Technology Support Specialist

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Full Time Professional GA-HQ, Savannah, GA, US

5 days ago Requisition

F3EA, Inc. is seeking an IT Support Specialist to join our Technology, Innovation and Strategic Systems (TISS) team at our Savannah, Georgia Headquarters. This onsite position provides hands‑on technical support across hardware, software, networking, server infrastructure, audio/video conference systems, IT logistics, and Tier I/II help desk operations in a Department of Defense (DoD) contractor environment.

The IT Support Specialist works under the direction of the TISS Lead and supports the organization’s IT operations, cybersecurity posture, and compliance with the Cybersecurity Maturity Model Certification (CMMC) Level 2 requirements. This role provides direct support to over 200 employees across the Savannah headquarters and coordinates with San Diego operations as needed.

This is a growth‑oriented position ideal for candidates to build a career in defense IT, cybersecurity, or systems administration. F3EA invests in professional development and encourages personnel to pursue industry certifications while contributing to national security.

• Serve as the first point of contact for all IT support requests submitted through the Ninja One FedRAMP ticketing system. Triage, prioritize, and resolve or elevate tickets in accordance with established service level agreements.
• Troubleshoot and resolve hardware, software, connectivity, and account access issues for end users across Windows 10/11 workstations and Microsoft 365 applications.
• Perform user account management tasks in Microsoft Entra  (Azure AD), including account creation, password resets, group membership modifications, and multi‑factor authentication support, under ISSO supervision.
• Assist users with Microsoft 365 productivity suite (Outlook, Teams, SharePoint, One Drive) and Microsoft 365 GCC‑High applications for CUI workflows.
• Document all support activities, resolutions, and escalations in Ninja One ticketing with sufficient detail for audit and compliance purposes.

• Image, configure, and deploy Windows 10/11 workstations and laptops using established DISA STIG baselines and Microsoft Intune enrollment procedures.
• Install, configure, and troubleshoot peripheral devices including monitors, docking stations, printers, scanners, and mobile devices.
• Perform hardware inventory management, asset tracking, and lifecycle documentation. Coordinate equipment issuance and return per the IT Acceptable Use & Device Policy (AUP-POL).
• Coordinate warranty repair and replacement with Dell and HP vendors, ensuring disk retention clauses are honored for equipment containing Controlled Unclassified Information (CUI) per Supply Chain Risk Management Policy (SCRM-POL).
• Support IT logistics for new hire onboarding (equipment provisioning, account setup, orientation) and employee separation (equipment collection, account disablement coordination with ISSO) per Personnel Security Policy (PS-POL).

• Deploy approved software packages through Ninja One managed deployment and Microsoft Intune Company Portal. No software shall be installed outside of approved channels per Configuration Management Policy (CM-POL).
• Assist the ISSO with Microsoft Defender Plan 2 endpoint health monitoring, ensuring all managed endpoints maintain active EDR protection and current definitions.
• Support Keeper FedRAMP Enterprise password management rollout and end‑user onboarding, assisting personnel with vault setup and secure credential practices.
• Troubleshoot application issues across FedRAMP‑authorized platforms including Ninja One, Lucid Chart Gov, Keeper, Unanet Gov Con, and ADP Workforce.
• Assist with SCAP scanning execution and STIG compliance reporting under ISSO direction, helping to identify and remediate baseline configuration deviations.

• Monitor and troubleshoot local network connectivity at the Savannah headquarters, including Ethernet, Wi‑Fi, and VPN connections through…