IT Technology & Classroom Specialist

About Us

Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university's students select majors from five colleges:

* Business Administration

* Education

* Engineering and Computing

* Media, Arts, and Communication

* Science and Humanities

The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment.

Job Summary

The incumbent in this position serves as the primary support for all PC-related instructional and technological issues that faculty/staff/students may encounter on campus. This includes, but is not limited to, audiovisual hardware and software problems located in classrooms, event spaces, and computer labs. Additionally, the incumbent provides prompt instructional and technological support through Service Desk requests and responds to emergency calls.

The incumbent also assists in maintaining the on-site functionality of the Coastal Georgia Center administrative client computing environment. The incumbent is responsible for carrying out decisions regarding the method in which audiovisual, PC problems, and/or repairs are carried out. This is an essential position when emergency situations occur on campus. The incumbent is required to respond to campus (weather and safety permitting) to assist with IT related functions during university emergencies and closures.

This position is grant funded and continued employment is contingent upon the availability of funding.

Note:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire. This position does not offer sponsorship for employment visas.

Responsibilities

* Assist with campus events relating to audiovisual needs.

* Assist with maintaining the functionality of classroom computer labs, including but not limited to hardware and software problems.

* Provide timely support through service desk requests and servicing emergency calls.

* Assist in providing technical assistance in the planning, scheduling, and operational functions of audiovisual equipment.

* Assist with the type of visual aids to be used and provide instruction on equipment use.

* Provide technical input on the procurement of equipment and supplies.

* Perform programming on computer-assisted audiovisual equipment.

* Maintain equipment and make repairs.

* Coordinate the secure and compliant disposal of obsolete and damaged equipment.

* Serve as backup for the Help-desk Coordinator during absences or peak support periods.

* Monitor and manage IT support ticket queues to ensure timely assignment to appropriate IT teams.

* Track progress of assigned tickets to ensure resolution is completed within established service level agreements (SLAs).

* Follow up with IT teams to confirm ticket completion and proper closure.

* Communicate with end users regarding ticket status updates and resolution confirmations.

* Collaborate with IT leadership to identify recurring issues and recommend process improvements.

* Complete monthly Time and Effort reports for Title III Activities.

Required Qualifications

* Associate degree in information technology, computer science or a closely related field with one to three (1-3) years of experience in hardware/software troubleshooting and repair; OR High School Diploma/GED and five to seven (5-7) years of experience in hardware/software troubleshooting and repair.

Preferred Qualifications

Bachelors degree in information technology, computer science or a closely related field preferred

Proposed Salary

The proposed salary is $22.11 per hour.

Knowledge, Skills, & Abilities

* Knowledge of university policies…