IT Business Analyst - Data & Analytics

Overview

IT Business Analyst - Data & Analytics - ITS. City of Savannah Innovation and Technology Services department is seeking a highly qualified, customer focused Business Partner to join our team. As an IT Business Partner specializing in Data Quality & Training, you will advance the City’s data-driven decision-making and continuous improvement through targeted technical training, data quality initiatives, and the development of purposeful data dashboards.

You will advise Service Centers with the goal of improving their business operations.

You will assess departmental needs, identify skill gaps, and develop training programs that empower employees to use technology effectively and confidently. You will promote the use of accurate, high-quality data standards, tools and best practices to inform operations, measure performance, and align departmental outcomes with the City’s GPS Strategic Plan. You will serve as a bridge between technology and operations to drive quality improvement, efficiency, and innovation across the organization.

• Perform technical requirements gathering, use-case discovery, and platform analysis.
• Develop and maintain software requirements specification and architecture (design) documents.
• Serve as the primary day-to-day technical contact for assigned departments, processes, third-party vendors, technology partners and internal stakeholders.
• Moderate regular meetings with assigned departments and capture meeting minutes for distribution to all participants.
• Collaborate with technical staff, other business analysts and leadership to develop estimates, solution design, and implementation plans.
• Write and communicate product requirements to developers, designers, and stakeholders.
• Lead for implementation, customization, and integration efforts for the solution.
• Define and document best practices and contribute to knowledge sharing.
• Identify integration points with third party solutions and document tools and technologies used to implement the solution.
• Work with vendor services to provide elements related to technology selection and implementation.
• Monitor KPIs and derive insight from data to identify opportunities and improve flows and experiences.
• Identify process improvements for departments using technologies effectively.
• Perform problem analysis, escalate issues appropriately, and provide transparency and trade-off recommendations.
• Prepare and deliver technical proposals and presentations to senior IT management.
• Evaluate vendor documentation and technical requirements to estimate time and cost and recommend business-focused approaches.
• Develop and maintain expertise in assigned technologies and use advanced analysis to develop solutions.
• Manage customer relationships to meet ITS expectations of satisfaction and quality.
• Performs other related duties as assigned.

Bachelor’s degree in Computer Science or Computer Programming or related field from an accredited college or university plus four (4) years of experience in project management, programming, or business analysis or an equivalent combination of education, training, and experience. Strong technical analysis and learning aptitude. Experience defining business processes for technical solutions. Strong communications, organizational, and problem-solving skills. Interpersonal skills with department staff.

Ability to manage fast-paced work environments with multiple tasks, testing plans, teamwork, and collaboration with IT staff.

• Business Analysis Certification (IIBA, PMI)
• Experience with IT projects
• Demonstrably high standards in fast-paced environments; ability to identify urgency
• Ability to define product benefits to nontechnical management
• Experience with project management software

• Must possess and maintain a valid state driver’s license with an acceptable driving history.
• Work Location:
  
  1000 Business Center Drive, Savannah, GA
• Work Hours:
  
  8 am - 5 pm (may be required to work evenings as needed due to system outages)
• Background investigation, including supervised drug screen, post offer/pre-employment medical screening; and verification of education, certifications, and licenses required prior to employment.
• Employees in their probationary period are not eligible to apply for other City positions until completion of the probationary period unless approved by the Department Director.