Human Resources Business Partner

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, establishing ourselves as a trusted industry partner.

Grow your skills or start a career with our expanding team. We seek an experienced human resource business partner to support and implement our people initiatives, provide excellent internal HR support, and improve HR processes. Ideal candidates are charismatic public speakers, friendly, creative, reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.

This is a full-time, on-site position requiring reporting to one of our locations. We offer bonus opportunities, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and contest incentives.

To be considered, applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test.

$30,000 - $40,000 / year

This role partners with team leaders to implement HR strategies focused on employee training, organizational effectiveness, workforce planning, and engagement. Responsibilities include managing programs across HR processes, understanding business priorities, and translating them into valuable work. Success requires problem-solving skills and a proactive approach.

• Provide general HR support in partnership with operations
• Coordinate with remote HR teams and managers on HR issues
• Recommend effective HR strategies aligned with business goals
• Monitor employee engagement actively, including remote interactions
• Respond adaptively to changing work environments and economic conditions
• Innovate HR solutions and improve processes
• Drive employee relations, retention, and reward programs
• Manage high-volume workload and multiple priorities
• Exhibit excellent organizational and interpersonal skills

Are you a good fit?

Candidates should demonstrate good business judgment, confidence, flexibility, and a fun, enthusiastic disposition capable of motivating diverse personalities. Requirements include:

• 1+ years HR business partner experience (may include operations)
• Some undergraduate education
• Exceptional interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Knowledge of training tools and techniques
• Effective conflict resolution skills
• Strong time management and organizational skills
• Excellent presentation skills
• Ability to work in a fast-paced, professional environment
• Ability to address performance gaps constructively
• Comfort with providing and receiving critical feedback

Preferred qualifications:

• Experience in government or contact center environment
• Graduation from an accredited college or university
• SHRM-SCP or similar certification

Why work with us?

We value your contributions and offer competitive compensation and benefits, including:

• Paid Time Off and holidays
• Contests with cash prizes and prizes like electronics, vacations, or cars
• Health benefits after 30-90 days
• Retirement savings options
• Disability and life insurance
• Career growth opportunities
• Paid training
• Engaging work environment and casual dress code

Our benefits are tailored to fit diverse needs across locations, emphasizing effort recognition and growth.

If you're ready to join a company that values your efforts, apply today!

This role is predominantly sedentary, involving sitting/standing for long periods, using computers and office equipment, with occasional movement around the office and lifting objects up to 40 pounds.

• Must be authorized to work in the job's country
• Willing to undergo background, security, and drug screening as required

We provide accommodations under ADA guidelines; contact HR if needed.

We embrace diversity and do not discriminate based on protected characteristics. We consider qualified applicants with criminal histories per legal requirements.

MCI delivers industry-leading CX and DX solutions, supporting clients with BPO, staff augmentation, contact center services, and IT needs. Recognized as a fast-growing company, MCI employs over 10,000 professionals across multiple locations, offering a broad suite of tech-enabled services and a culture of growth and innovation.

This overview is general; duties may vary. The description is not a contract, and employment can be terminated at any time.