Human Resources Business Partner III

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

We are seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. The ideal candidate will be a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable.

Position Responsibilities:

• Deliver general HR support in collaboration with operations teams
• Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business goals and recommend improvements
• Foster employee engagement through a proactive, hands-on approach
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes
• Champion innovative HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Candidate

Qualifications:

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including both customer and employee interactions)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

Preferred Qualifications:

• Experience in military or government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

Compensation Details:

We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

What You Can Expect From MCI:

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage.
• Retirement Savings:
  Secure your future with retirement savings programs.
• Disability Insurance:
  Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

Equal Opportunity

Employer:

MCI is an equal opportunity employer that values diversity and inclusion. We do not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.