Night Audit Front Desk Associate

About North Point Hospitality

Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million.

The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

• Registers guests
• Checks out guests and settles accounts
• Provides general information to guests (i.e. directions, restaurant hours etc.)
• Balances and audits all Front Office postings and settlements
• Updates daily checklist and guest history
• Balances all credit cards, direct bills, and miscellaneous charges from all shifts
• Closes the food and beverage point of sale system and balances all room charges from outlets
• Starts close-out process; prints and distributes Night Audit Report Packets
• Consistently provides exceptional customer service by exceeding guests expectations
• Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
• Communicates information regarding guests’ needs to other team members and departments

• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment