Night Attendant

Overview

The overall objective and purpose of the Night Utility position are to provide overnight security, housekeeping, and maintenance, and guest service support from 11:00 p.m. – 7:00 a.m. The incumbent is responsible for conducting routine safety and security inspections and accurately completing checklists, responding to guest requests, and performing maintenance and housekeeping tasks. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional nomenclature
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Routinely walk the interior and exterior of the building and accurately complete a daily checklist
• Direct and coordinate emergency response efforts as required
• Respond promptly to questions, concerns, and requests. The follow-up to ensure the guest is satisfied
• Use software program to communicate any deficiencies in the hotel
• Log guest requests and concerns according to the standard operating procedure. Provide timely communication with departments.
• Assist with arrivals and departures, including bell/valet service
• Perform housekeeping tasks including but not limited to cleaning public restrooms as needed and replacing products such as toilet paper, lotions and paper towels, dust, vacuum, and mop public areas, maintain cleanliness, appearance, and ambiance of public areas to include but not limited to furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets, and mirrors.
• Empty trash containers and pick up debris
• Perform maintenance tasks too including but not limited to staining woodwork, painting, buffing floors, and plumbing
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
• Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
• Work proficiently in order to meet daily requirements
• Solve problems proficiently
• Secure lost items according to the specifications outlined in the standard operating procedure
• Maintain a neat and organized work area
• Maintain the integrity of Company proprietary information and protect Company assets
• Maintain complete knowledge in the use of Empower and access according to specifications
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean, and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Welcome and acknowledge guests with disabilities
• Develop and maintain a positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned

• High school diploma or General Education Degree - required
• Minimum of 1-year experience in housekeeping or maintenance - required
• Ability to communicate in the English language – required
• Certified in CPR - required